FAQ'S
ExactMats.com Frequently Asked Questions
1. What color are your floor mats?
We currently manufacture in two types of material. A clear vinyl mat with a pebbled texture on top and security cleats on the bottom, and a black Extreme Mat with dime sized raised indentions.
2. Are your mats the same as the ExactMats?
Our mats are designed, manufactured and shipped by ExactMats Inc. They are currently the only mats that we sell on the site. We offer the same product and quality customers have come to know and love from ExactMats®, but at typically a lower price than purchasing dealer direct.
3. How much do your mats cover, and will they fit exactly?
Our mats are manufactured off of the original factory OEM floor mats. If you have the Factory OEM mats in your car, our mats should line up with them Exactly. Please note that any area not covered by your OEM floor mats will not be covered under our Exact Fit guarantee.
If you receive a mat that is not fitting exactly and you do not have OEM mats in your vehicle, don’t worry, we have you covered. Our customer service can walk you through creating a simple template so we can create the mat you need for your car, at no additional cost to you, with the exception of the return shipping cost.
4. I placed my order, where is my notification?
Our automated system will send out an order conformation to your email immediately upon receipt of your order. This email will include your order details and reference number(order id) in case you need to contact customer service. Please add retail@exactmats.com to your safe list in your email to insure delivery.
5. When will my order ship?
Orders can ship as soon as 4 hours from the time of purchase up to 24 hours or the next business day depending on time of order and manufacturer work load. Most customer receive their mats between 5-7 business days from the time of order. Please be advised that all mats are cut to order by the factory, neither ExactMats® or ExactMats.com keeps overstock.
6. I am still missing my tracking number.
We forward the tracking number to you as soon as we receive it from the ExactMats® factory. Tracking updates will typically be sent Monday-Friday between 5 and 6pm central time. This will be an automated update from our system. Please make sure info@exactmats.com is added to your safe list to insure the update does not get caught in your spam filter.
7. I see a coupon code at checkout, do you offer any discounts?
ExactMats.com is proud to be one of the premier online vendors for ExactMats®. Due to our outstanding customer base and the quantity of mats we process ExactMats® cuts us a great deal we pass on to our customers.
Most of our packages run $20.00 less than the MSRP for the ExactMats® product and we always have our free shipping special. That is roughly a $35.00 discount on every purchase. In addition to our built in savings multiple times a year we send out a newsletter or promotion that includes a coupon code for additional discounts.
These are limited time offers. To insure notification of upcoming deals and specials please sign up “here.”
8. The top of my box has an earlier year on it, do I have the right mats?
Vehicle manufactures do not always change the style of the floor mats with every new year. ExactMats® has a close relationship with dealers all across the country and strives to update their mats accordingly. The labels on the top of the box will indicate the part number and start year of that model.
For example: a 2011 Lexus ES350 Floor Mat will have the year label “2007-“ This means 2007-Current Year. If there is no end date after the “-“ it is assumed the mats will fit the current year model perfectly.
9. My mats are not fitting Exactly. What do I do?
ExactMats® are designed to match the Factory OEM floor mats the dealer installed in your vehicle. If you believe you have factory carpeted floor mats in your car please contact customer service via email and let them know the problem. You will need to include the following in your email.
A. Customer Order ID
B. Part Number located on the top right hand of the label on the top of the box above the barcode. This will be formatted as xxx-xxxPKGx
C. A digital picture of your carpeted floor mats and our clear mats. It is always easier to trouble shoot a problem if you can “see” the issue. Please remove all floor mats from your vehicle and place them on a flat surface.
Take a picture including both the original carpeted floor mat and the erroneous clear mat in the same frame. This allows our team to “see” what you have and “see” what was sent. They can then check your picture against our database to see if we have a solution.
If, on the off chance, we do not have your mats in stock, customer service will offer you a full refund (see refund and exchange polices) or walk you through creating a custom template so we can make it right. A satisfied customer is our primary goal.
10. I am having trouble getting through on the phone line.
Customer Service hours are listed on the main web page and under the contact us section. As we deal with a high volume of calls, it can sometimes be faster to send over an email and you will typically get a email back by the end of that business day.
1. What color are your floor mats?
We currently manufacture in two types of material. A clear vinyl mat with a pebbled texture on top and security cleats on the bottom, and a black Extreme Mat with dime sized raised indentions.
2. Are your mats the same as the ExactMats?
Our mats are designed, manufactured and shipped by ExactMats Inc. They are currently the only mats that we sell on the site. We offer the same product and quality customers have come to know and love from ExactMats®, but at typically a lower price than purchasing dealer direct.
3. How much do your mats cover, and will they fit exactly?
Our mats are manufactured off of the original factory OEM floor mats. If you have the Factory OEM mats in your car, our mats should line up with them Exactly. Please note that any area not covered by your OEM floor mats will not be covered under our Exact Fit guarantee.
If you receive a mat that is not fitting exactly and you do not have OEM mats in your vehicle, don’t worry, we have you covered. Our customer service can walk you through creating a simple template so we can create the mat you need for your car, at no additional cost to you, with the exception of the return shipping cost.
4. I placed my order, where is my notification?
Our automated system will send out an order conformation to your email immediately upon receipt of your order. This email will include your order details and reference number(order id) in case you need to contact customer service. Please add retail@exactmats.com to your safe list in your email to insure delivery.
5. When will my order ship?
Orders can ship as soon as 4 hours from the time of purchase up to 24 hours or the next business day depending on time of order and manufacturer work load. Most customer receive their mats between 5-7 business days from the time of order. Please be advised that all mats are cut to order by the factory, neither ExactMats® or ExactMats.com keeps overstock.
6. I am still missing my tracking number.
We forward the tracking number to you as soon as we receive it from the ExactMats® factory. Tracking updates will typically be sent Monday-Friday between 5 and 6pm central time. This will be an automated update from our system. Please make sure info@exactmats.com is added to your safe list to insure the update does not get caught in your spam filter.
7. I see a coupon code at checkout, do you offer any discounts?
ExactMats.com is proud to be one of the premier online vendors for ExactMats®. Due to our outstanding customer base and the quantity of mats we process ExactMats® cuts us a great deal we pass on to our customers.
Most of our packages run $20.00 less than the MSRP for the ExactMats® product and we always have our free shipping special. That is roughly a $35.00 discount on every purchase. In addition to our built in savings multiple times a year we send out a newsletter or promotion that includes a coupon code for additional discounts.
These are limited time offers. To insure notification of upcoming deals and specials please sign up “here.”
8. The top of my box has an earlier year on it, do I have the right mats?
Vehicle manufactures do not always change the style of the floor mats with every new year. ExactMats® has a close relationship with dealers all across the country and strives to update their mats accordingly. The labels on the top of the box will indicate the part number and start year of that model.
For example: a 2011 Lexus ES350 Floor Mat will have the year label “2007-“ This means 2007-Current Year. If there is no end date after the “-“ it is assumed the mats will fit the current year model perfectly.
9. My mats are not fitting Exactly. What do I do?
ExactMats® are designed to match the Factory OEM floor mats the dealer installed in your vehicle. If you believe you have factory carpeted floor mats in your car please contact customer service via email and let them know the problem. You will need to include the following in your email.
A. Customer Order ID
B. Part Number located on the top right hand of the label on the top of the box above the barcode. This will be formatted as xxx-xxxPKGx
C. A digital picture of your carpeted floor mats and our clear mats. It is always easier to trouble shoot a problem if you can “see” the issue. Please remove all floor mats from your vehicle and place them on a flat surface.
Take a picture including both the original carpeted floor mat and the erroneous clear mat in the same frame. This allows our team to “see” what you have and “see” what was sent. They can then check your picture against our database to see if we have a solution.
If, on the off chance, we do not have your mats in stock, customer service will offer you a full refund (see refund and exchange polices) or walk you through creating a custom template so we can make it right. A satisfied customer is our primary goal.
10. I am having trouble getting through on the phone line.
Customer Service hours are listed on the main web page and under the contact us section. As we deal with a high volume of calls, it can sometimes be faster to send over an email and you will typically get a email back by the end of that business day.
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